{"id":401,"date":"2026-06-04T17:50:01","date_gmt":"2026-06-04T17:50:01","guid":{"rendered":"https:\/\/maroon-moose-547321.hostingersite.com\/?page_id=401"},"modified":"2026-07-22T16:03:21","modified_gmt":"2026-07-22T16:03:21","slug":"term-condition","status":"publish","type":"page","link":"https:\/\/hyleenco.co.uk\/?page_id=401","title":{"rendered":"Term &#038; Condition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"401\" class=\"elementor elementor-401\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f80aca e-con e-atomic-element e-flexbox-base e-2f80aca-45ac98c \" data-id=\"2f80aca\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2f80aca\">\n    <div class=\"elementor-element elementor-element-b9e81ca e-flex e-con-boxed e-con e-parent\" data-id=\"b9e81ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b79c0f9 elementor-widget elementor-widget-heading\" data-id=\"b79c0f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Term &amp; Condition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-677764b e-flex e-con-boxed e-con e-parent\" data-id=\"677764b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afe28da elementor-widget elementor-widget-html\" data-id=\"afe28da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.policy-container {\r\n  font-family: Arial;\r\n  margin: 40px auto;\r\n  line-height: 1.7;\r\n}\r\n.policy-container ul {\r\n  margin: 0.5em 0;\r\n  padding-left: 1.5em;\r\n  font-weight: normal;\r\n}\r\n.policy-container ul li {\r\n  font-weight: normal;\r\n  margin-bottom: 0.3em;\r\n}\r\n.policy-container p b {\r\n  font-weight: bold;\r\n}\r\n<\/style>\r\n<div class=\"policy-container\"><p><b>Returns Policy<\/b><\/p><p><b>Returns and Exchange Policy<\/b><\/p><p>At Hyleen&amp;Co, we are committed to providing you with a high-quality experience and products that meet your expectations. However, we understand that you may occasionally wish to return an item. This returns policy outlines the terms and conditions under which returns are accepted.<\/p><p><b>By making a purchase, you agree to these terms.<\/b><\/p><p><b>Our returns period differs dependent on product type as shown below:<\/b><\/p><ul><li>90 Day Returns Policy on engagement and wedding rings<\/li><li>30 Day Returns Policy on all other jewellery items<\/li><\/ul><p><b>What can be returned?<\/b><\/p><p>1. Standard Items which are eligible for return must meet the following conditions<\/p><ul><li>Unworn and undamaged, in their original condition.<\/li><li>Returned with all original packaging, certifications, and documentation.<\/li><li>Free from any alterations, such as resizing, standard text engraving (GeorIGI Italic font), or repairs performed by a third party.<\/li><\/ul><p><b>returning is a defect.<\/b><\/p><p><b>If you choose to exchange your ring, the following fees may apply:<\/b><\/p><p><b>Engagement Rings:<\/b><\/p><p>A \u00a3350 handling and restocking fee to exchange your engagement ring or replace your centre stone into a new design.<\/p><p><b>Wedding Rings:<\/b><\/p><p><b>A \u00a3200 handling and restocking fee to exchange your wedding ring.<\/b><\/p><p><b>How do I return a gift?<\/b><\/p><p>Sometimes, even the best gifts miss the mark. If you\u2019d like to return your present, you should contact the Customer Care Team or email info@hyleenandcoltd.co.uk and follow the returns process set out above and the amount will be refunded to the card holder.<\/p><p><b>The Customer Care Team can help you with exchanges too.<\/b><\/p><p><b>Resizing<\/b><\/p><p><b>For more information on our resizing promise, visit our Resizing Policy.<\/b><\/p><p><b>Remaking your ring<\/b><\/p><p>Please note that if you need your ring resized by more than two sizes within six months, there may be a fee to remake the ring starting from \u00a3350 including VAT . Visit our Resizing Policy for more information.<\/p><p>While we hope this never happens, your item arrives damaged or defective, please notify the Customer Care Team or email info@hyleenandcoltd.co.uk within 3 days of delivery.<\/p><p>We will assess the issue and offer a repair, replacement, or refund as appropriate.<\/p><p>Damage caused by mishandling or improper care after delivery is not covered under this policy.<\/p><p><b>Dispute Resolution<\/b><\/p><p>In the unlikely event of a dispute regarding a return, the matter will be resolved through mediation or arbitration as outlined in our Terms of Service. Customers agree to bear the costs associated with the resolution process.<\/p><p>We value your understanding of these terms, which are designed to ensure fairness and maintain the quality of our products. If you have any questions, please don\u2019t hesitate to contact our Customer Care Team.<\/p><ul><li>Lifetime Product Warranty<\/li><\/ul><p><b>Lifetime Manufacturer Warranty<\/b><\/p><p><b>Ring Lifetime Manufacturer Warranty<\/b><\/p><p>Please note that the following warranty is applicable to all ring products. For warranty information on bracelets, necklaces and earrings, please see further down this page.<\/p><p>At Hyleen&amp;Co, we stand behind our products and warrant that all items will be free from manufacturing defects. We provide this warranty from the day you collect or receive your ring.<\/p><p>If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we\u2019ll repair the product or, if we think it\u2019s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.<\/p><p>The warranty covers any and all manufacturing defects but does not cover normal wear or damage due to everyday use.<\/p><p>If we determine that the damage is not caused by a manufacturing defect, then we\u2019ll notify you immediately and let you know if repair services are available at cost or otherwise.<\/p><p>Please note that slight irregularities and variations in craftsmanship are unique and individual to each item.<\/p><p>Natural characteristics or internal inclusions in coloured gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn\u2019t be considered a defect.<\/p><p><b>Lifetime Annual Care Package \u2013 Rings<\/b><\/p><p>Life happens. Kids, gardening, DIY \u2013 you know the deal. We recommend having your ring cleaned and inspected annually or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your ring. That\u2019s why we offer a lifetime annual care package. Simply send your ring back to us and we\u2019ll give it a thorough clean and check everything is in order.<\/p><p>We kindly ask that you cover the cost of shipping back to us, and we\u2019ll pay for return shipping. Repairs to your ring mounting can also be done at this time at cost.<\/p><p>For customers outside of the US, UK, EU &amp; Australia, your ring must be returned to us in person at one of our offices. This is due to shipping costs and duties you may incur that are out of our control. Please ensure you\u2019ve read the conditions below before submitting your aftercare request.<\/p><p>For EU customers that require aftercare or an inspection, please get in touch with our Customer Care Team via info@hyleenandcoltd.co.uk to assist with the return shipment.<\/p><p>Kindly note that we will require a minimum of three weeks for aftercare for customers based in the EU.<\/p><p>Please note, our inspection process is currently taking 5 \u2013 10 working days, and standard aftercare following the inspection process will require a minimum of 10 working days.<\/p><p>Please expect standard service and resizing services to take up to 20 working days for the full process including the inspection.<\/p><p>If we require more time for the nature of the service, then our Customer Care team will make you aware at the time of the inspection.<\/p><p><b>Rings Conditions &amp; Exclusions<\/b><\/p><p>The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Hyleen&amp;Co.<\/p><p>Maintenance, repair, sizing or other services performed by someone other than Hyleen&amp;Co will void your Manufacturer Warranty.<\/p><p>Fine jewellery is just as susceptible to normal wear and tear or damage as the rest of us. This is particularly true for rings since hands are regularly subjected to considerable hard ware as we go about our daily lives. We don\u2019t provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.<\/p><p><b>Some examples of common jewellery issues that are not covered by our warranty:<\/b><\/p><ul><li>Dents, knicks and scratches are inevitable and are not considered a defect<\/li><li>Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing<\/li><li>Rings that have been damaged or misshapen as a result of \u201chands-on\u201d activities, such as weight-lifting, rock climbing, gardening, DIY etc. This includes cases where damage results in loss of stones.<\/li><li>Prongs and precious metals, in general, wear over time and may require \u201cbuilding up\u201d or restoration work as normal wear.<\/li><li>Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.<\/li><li>Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.<\/li><\/ul><p>Rings that have special finishes, such as matte, sandblast or satin (among others) are particularly prone to natural wear, which will affect the appearance of the finish over time.<\/p><p>While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions.<\/p><p><b>Anything abrasive making contact with the ring will affect the finish.<\/b><\/p><p>Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to a ring\u2019s finish changing its appearance over time.<\/p><p>While it\u2019s possible to have a ring returned to us so that its original finish can be restored, for any special finish (other than \u201cpolished\u201d), our warranty doesn\u2019t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.<\/p><p><b>Jewellery Warranty<\/b><\/p><p>At Hyleen&amp;Co, we stand behind our products and warrant that our jewellery items will be free from manufacturing defects for two years.<\/p><p>This warranty is not applicable to items featuring pearls and we instead offer a one year warranty on pearl jewellery items.<\/p><p>If you believe your item has a manufacturing defect, we invite you to return it to us for inspection by our production team. If we determine your purchase is damaged due to a manufacturing defect, we\u2019ll repair the product or, if we think it\u2019s appropriate, replace it. If the item is no longer available, we may, at our discretion, replace with like-kind or allow a refund equal to the selling price of the original item.<\/p><p>If we determine that the damage is not caused by a manufacturing defect, then we\u2019ll notify you immediately and let you know if repair services are available at cost or otherwise.<\/p><p>Please note that slight irregularities and variations in craftsmanship are unique and individual to each item. Natural characteristics or internal inclusions in diamonds and gemstones (visible or non-visible) are also unique and individual to each item. These characteristics are considered as part of the character of the item, and shouldn\u2019t be considered a defect.<\/p><p><b>Jewellery Conditions &amp; Exclusions<\/b><\/p><p><b>Some examples of common jewellery issues that are not covered by our warranty:<\/b><\/p><p><b>Bracelets or Necklaces<\/b><\/p><ul><li>Breakage due to catching on clothing, blankets, or other objects.<\/li><li>Dents, knicks and scratches are inevitable and are not considered a defect<\/li><li>Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing<\/li><li>Tangles or knots due to improper storage of jewellery that may cause breakage<\/li><\/ul><p><b>Earrings<\/b><\/p><ul><li>Dents, knicks and scratches are inevitable and are not considered a defect<\/li><li>Discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing<\/li><li>Loss of earring backing<\/li><li>Loss of whole earring<\/li><li>Breakage due to catching on clothing, blankets or other objects<\/li><\/ul><p>While most people find it takes a little bit of time to adjust to wearing a fine piece of jewellery, we recommend you follow the care instructions provided.<\/p><p>Other hand-dominant activities like contact sports, getting out of a swimming pool or your ring making contact with hard surfaces such as keys or door handles will also contribute to an item\u2019s finish changing its appearance over time.<\/p><p>While it\u2019s possible to have jewellery returned to us so that its original finish can be restored, for any special finish (other than \u201cpolished\u201d), our warranty doesn\u2019t cover the cost of re-doing the finish. We can quote you on the cost of re-doing the finish.)<\/p><h2>Frequently Asked Questions<\/h2><details><summary><b>What makes Hyleen&amp;CO unique compared to other jewellers?<\/b><\/summary><p>Our bespoke design service empowers you to create a more personalised items than an off-the-shelf piece. Our complimentary design service means there\u2019s no commitment to purchase until you love the design.<\/p><p>Guided from beginning to end by your personal design consultant, you\u2019ll be involved in creating something unique that requires your input just as much as it requires our gemstones, metal, and craftsmanship.<\/p><p>Plus, Our Promise ensures that you will receive the following things:<\/p><ul><li>A personal service from your design consultant<\/li><li>The ability to return the ring within 90 days if you\u2019re not 100% happy<\/li><li>Ethically sourced materials and transparency in our sourcing and process<\/li><li>Exceptional value and options \u2013 with IGI graded diamonds, all backed by our \u201cPrice Match Promise\u201d<\/li><\/ul><\/details><details><summary><b>Where is Hyleen&amp;Co located?<\/b><\/summary><p>Currently we operate online as the company is new and we're actively looking to establish our main branch soon in London.<\/p><p>We can discuss your requirements via virtual consultation, over the phone, email, Skype or WhatsApp. Whatever works for you.<\/p><p>Shopping with Hyleen&amp;Co<\/p><\/details><details><summary><b>How does the bespoke process work?<\/b><\/summary><p>Our bespoke design service is what makes Hyleen&amp;Co unique.<\/p><p>Hyleen&amp;Co has professional staff with over 15 years of experience and the designers are unique.<\/p><p>To start, you\u2019re assigned a personal design consultant, who will bring your ideas to life in the form of a 3D CAD (computer-aided design). Based on your requirements and price point, they\u2019ll help you select a centre gemstone or diamond.<\/p><p>The design can be amended up to three times. A further three amendments will incur a cost of \u00a3250, although 95% of customers do not need more than three iterations. Once you\u2019re happy with your design and final quotation, you can go ahead and place your order online.<\/p><p>If you entirely change your mind on a design that you\u2019ve already iterated and want to go in a totally new direction, you\u2019ll incur a charge of \u00a3375 before going ahead with a new design.<\/p><\/details><details><summary><b>How do I start the process?<\/b><\/summary><p>Once you\u2019re ready, you can browse our site for inspiration and then schedule a consultation or submit an enquiry here.<\/p><p>You\u2019ll then be asked to share a little more on your ideas and requirements. You\u2019ll be assigned a personal design consultant who will review your enquiry and get in touch.<\/p><p>You can speak with your design consultant via email, phone call or Skype.<\/p><\/details><details><summary><b>How can I purchase one of your rings?<\/b><\/summary><p>There are two ways to purchase your ring.<\/p><p>You can browse through our customisable products online, and once you find a design you like, you can choose your centre gemstone the ring will be set with. Your personal design consultant will be in touch with you to discuss your gemstone choice and any personalisations you want to add before you complete your order.<\/p><p>Alternatively, you can create an entirely one-of-a-kind ring by speaking with our designers who will work with you to design a custom engagement ring. Whether you\u2019ve seen a design you like elsewhere or you\u2019re looking for some inspiration, your design consultant will offer their insight and guidance throughout the process.<\/p><\/details><details><summary><b>How quickly can you create and deliver a bespoke piece?<\/b><\/summary><p>Most designs take between 2-5 days to complete. Once you have approved the final design, we\u2019ll create and deliver your bespoke-designed ring in around one month. The exact time frame will be confirmed with you once we know more about your requirements and the complexity of your design. You\u2019ll be updated via email on the status of your ring at every stage of the process.<\/p><\/details><details><summary><b>Can you deliver sooner?<\/b><\/summary><p>Yes\u2014we have a collection of our most popular quick ship rings that can be with you within five to ten working days, for a proposal that just can\u2019t wait.<\/p><\/details><details><summary><b>Can I upgrade my diamond in the future?<\/b><\/summary><p>Yes, we offer a range of options for upgrading your diamond to something larger or a stone with higher quality characteristics. Please note that changes in the carat weight, dimensions, or shape of your diamond may require an adjustment to the ring setting or a full remake, so additional fees may apply. Please contact your sales consultant for a personalised quote.<\/p><\/details><details><summary><b>Can you help me keep the engagement ring a surprise?<\/b><\/summary><p>Of course!<\/p><p>To ensure that your proposal goes to plan, we can contact you discreetly and arrange for rings to be delivered to an alternate address. However, to avoid the risk of fraudulent transactions being made, we ask that you register the alternative address with your credit card provider prior to making a purchase.<\/p><p>Your order will be shipped in low-profile packaging free from Hyleen&amp;Co branding, ensuring the surprise is all yours.<\/p><\/details><details><summary><b>Can I add an engraved inscription to my ring?<\/b><\/summary><p>Yes. Our complimentary engraved inscription is done by laser. If you would like an additional inscription to add detail to other parts of the ring, we can include this in your quote.<\/p><p>If an engraved ring has to be resized a second time and then re-engraved, a fee of \u00a3250 will apply for the second resize and inscription.<\/p><\/details><details><summary><b>Are there any limits to what you can design and create?<\/b><\/summary><p>We can design and create almost anything but sometimes we\u2019ll offer suggestions on how to ensure your ring stands the test of time. Likewise, our production team may have specific requirements which we\u2019ll discuss with you. Just let us know your ideas and we can create your complimentary design within a few days.<\/p><\/details><details><summary><b>Can I use my own diamond or coloured gemstone?<\/b><\/summary><p>Yes! If you have inherited, purchased or received your diamonds or gemstones elsewhere, we can still create your bespoke ring. Our policy for any diamonds you provide us are as follows:<\/p><ul><li>If your diamond is uncertified, we\u2019d love to view and examine it in person before confirming if we can use it. We kindly ask that you send\/bring your diamond(s) to us at your own expense.<\/li><li>There\u2019s a setting and handling fee of \u00a3350 for the first diamond, and \u00a3200 for each subsequent diamond set.<\/li><li>Diamonds must meet our minimum quality standards. For diamonds these are: at least 0.20ct, D-M colour, no overtone and 100% eye-clean, no visible scratches, no inclusions on the girdle, no strong bowtie.<\/li><\/ul><p>Get in touch if you\u2019re unsure of your stone\u2019s quality standards.<\/p><ul><li>If your diamond is not graded or certified, we\u2019ll have it done at WGI London for a cost of \u00a3300. If additional diamonds require certification, subsequent diamonds are \u00a3220 per diamond.<\/li><\/ul><p>Our policy for any gemstones you provide us are as follows:<\/p><ul><li>We will consider this policy for emerald, sapphire, ruby, spinel and tourmaline only.<\/li><li>We\u2019d love to view and examine your gemstone in person before confirming if we deem it suitable to use.<\/li><\/ul><p>We kindly ask that you send\/bring your gemstone(s) to us at your own expense.<\/p><ul><li>There\u2019s a setting and handling fee of \u00a3350 for the first gemstone, and \u00a3200 for each subsequent gemstone set.<\/li><\/ul><\/details><details><summary><b>Which metals do Hyleen&amp;Co recommend?<\/b><\/summary><p>We work with 18 carat white, yellow and rose gold.  With normal wear white gold will need to be re-plated every 1-2 years to maintain its original appearance.<\/p><\/details><details><summary><b>Can you create a wedding ring that matches or fits next to my engagement ring?<\/b><\/summary><p>Yes! Each of our rings is brought to life from 3D computer assisted drawings of your design. But as your engagement ring is finished by hand, there will likely be the subtlest of differences between the 3D CAD and the finished piece, which typically only become evident if you require a \u2018shaped\u2019 wedding ring design that curves or shapes around your engagement ring.<\/p><p>3D Scanning<\/p><p>In order to create a fitted or matched wedding ring, send or bring your engagement ring to us. We\u2019ll then take a direct 3D scan of your engagement ring, and use this to craft your wedding ring.<\/p><p>As our crafting process takes up to 30 days, we do require your engagement ring for the entire duration. This ensures the fit and match is as perfect as possible.<\/p><p>We do stress that sending back your engagement ring to us is the best way to achieve a fully-flush finish or match.<\/p><\/details><details><summary><b>How and where do your rings get made?<\/b><\/summary><p>The design stage takes place in Germany with our Sales Design Consultants working closely with our 3D designers to create 3D Computed Aided Designs (CADs) of your chosen ring design.<\/p><p>Once ready to be crafted, the design is 3D printed and cast into its chosen metal \u2013 either gold or platinum. Our diamonds are primarily sourced from Rapaport official website and India, and we are sure to avoid sourcing from countries that are sanctioned or do not pass our discerning criteria on ethical sourcing standards. You can read more about our supply chain here.<\/p><p>All orders are then hand-finished in our very own Germany workshop, where a dedicated team of craftspeople \u2013 including goldsmiths, setters, and polishers \u2013 work to bring the final piece to life.<\/p><\/details><details><summary><b>How are the rings packaged?<\/b><\/summary><p>Every Hyleen&amp;CO ring is nestled in our delicate faux leather ring presentation box to ensure your ring is kept safe. Your package will also contain a polishing cloth and ring pouch.<\/p><p>Our shipping packages are free from our branding, ensuring that the surprise is all yours.<\/p><\/details><details><summary><b>Where do your diamonds come from?<\/b><\/summary><p>We source diamonds globally from diamond manufacturers that comply with the United Nations Kimberley Process in order to ensure all of our diamonds are ethically sourced. To read more about our ethical sourcing policy, visit our ethical engagement rings page.<\/p><\/details><details><summary><b>What are the 4 Cs?<\/b><\/summary><p>The \u20184 Cs\u2019 represent the four main characteristics of diamonds that are most commonly used to grade and categorise them. They include cut, colour, carat, and clarity.<\/p><\/details><details><summary><b>How can I be sure I am receiving the actual diamond I have paid for?<\/b><\/summary><p>Most of our natural diamonds come with a unique digital IGI grading report that is specific to the diamond you\u2019ve purchased.<\/p><p>Each IGI graded diamond is laser inscribed with a discreet serial number on the girdle which can be read using a 10x loupe.<\/p><p>Should you take this diamond to any jeweller, weigh it or examine it using a 10x magnifying loupe, you will see that the characteristics listed in the report correspond precisely to those of the actual diamond.<\/p><\/details><details><summary><b>What types of gemstones and diamonds do you offer?<\/b><\/summary><p>For longevity purposes we recommend diamond, ruby, emerald, sapphire, tourmaline and spinel as centre stones for engagement rings.<\/p><p>Payments &amp; Prices<\/p><\/details><details><summary><b>What payment methods do you accept?<\/b><\/summary><p>We accept the following payment methods during checkout:<\/p><ul><li>VISA debit and VISA credit cards<\/li><li>Mastercard and Maestro<\/li><li>American Express<\/li><li>Finance options through our finance provider, Affirm (interest-free plans are available)<\/li><\/ul><p>Read more about our finance or payment options here.<\/p><\/details><details><summary><b>Do your prices change often and how long are quotes valid for?<\/b><\/summary><p>Our prices are regularly updated to reflect changes in exchange rates as well as metal, diamond and gemstone prices.<\/p><p>When you\u2019re ready to commit to a design and diamond\/gemstone, let us know and we\u2019ll:<\/p><ul><li>Lock in the ring price for you so that it is fixed for a period of seven days<\/li><li>Put your diamond\/gemstone on hold for 24 hours so that it isn\u2019t sold to another customer<\/li><\/ul><p>The price on any finalised quote sent to you by a Hyleen&amp;CO consultant is valid for up to seven days. Even so, some diamonds\/gemstones quoted may sell out if they\u2019re not on-hold, in which case we\u2019ll provide a few replacement options.<\/p><\/details><details><summary><b>What is the \"starting from\" price for bespoke designed pieces?<\/b><\/summary><p>Our bespoke design service starts from \u00a32500.<\/p><p>Ring Sizes<\/p><\/details><details><summary><b>How do I measure my ring size?<\/b><\/summary><p>It\u2019s pretty uncommon to know your partner\u2019s exact ring size, so not to worry if you\u2019re unsure. If asking them out-right isn\u2019t an option we have numerous ways to find out by following the suggestions from our ring size guide. Our ring size guide should provide you with some options as you must have an approximate ring size before you place your order.<\/p><\/details><details><summary><b>What if I need the ring resized?<\/b><\/summary><p>For our UK and EU customers, we offer one free ring resize with every purchase within six months of receiving or collecting your order. Second or additional resizings outside of this six month complimentary resize period are possible for UK customers at a fee of \u00a390 and if there\u2019s an engraving, re-engraving will cost an additional \u00a340 on top of that.<\/p><p>For UK &amp; EU customers, we kindly ask that you bring the ring back to our office and\/or cover the cost of shipping the ring back to us, but we\u2019ll ship it back to you free of charge. Unfortunately, we\u2019re unable to offer resize services to customers outside of the EU &amp; UK.<\/p><p>Please note that if you need your ring resized by more than two sizes within the six month complimentary resize period, there may be a fee to remake the ring starting from \u00a3350 incl. VAT. Visit our Resizing Policy for more information.<\/p><p>Aftersales<\/p><\/details><details><summary><b>Do I receive updates after I have placed my order?<\/b><\/summary><p>Yes. You\u2019ll receive updates at several stages of the ring production process, letting you know that your ring is on schedule for your desired delivery date.<\/p><\/details><details><summary><b>How should I care for my ring?<\/b><\/summary><p>While diamonds and precious metals aren\u2019t easily damaged, they do require frequent care and maintenance. We have several simple habits that will help avoid damage to your ring and some tips on how to take care of your ring.<\/p><\/details><details><summary><b>Can I send my ring in for polishing and cleaning?<\/b><\/summary><p>We hope you do! We recommend that you send your ring back to us to make use of your complimentary lifetime annual care package to check everything\u2019s in order. We\u2019re happy to clean and polish your ring more than once a year for an additional fee.<\/p><\/details><details><summary><b>How can I and where should I have my ring insured?<\/b><\/summary><p>Insuring your ring is incredibly important\u2013take our word for it. Juno are exclusively offering you 14 days free insurance. To learn more, visit our insurance page here.<\/p><\/details><details><summary><b>Do you offer a certificate of appraisal?<\/b><\/summary><p>No, we don\u2019t. But not to worry\u2013our recommended insurer won\u2019t require an appraisal to cover your item.<\/p><p>Shipping, Taxes &amp; Returns<\/p><\/details><details><summary><b>Do you ship internationally?<\/b><\/summary><p>Absolutely. We proudly ship worldwide, although there may be an additional shipping charge for most countries outside of the US, UK, EU, Canada and Australia.<\/p><\/details><details><summary><b>Are there any shipping fees or taxes that I will have to pay?<\/b><\/summary><p>Orders being delivered outside of the UK, EU and US may be subject to additional duties and taxes and customers are liable for these payments. We can attempt to estimate these, but cannot guarantee the estimate will exactly match the cost. Please contact your consultant for further details.<\/p><\/details><details><summary><b>How will the parcel be delivered?<\/b><\/summary><p>Orders within the UK are shipped to be delivered in one week in most cases.<\/p><p>Delivery times for European shipments outside of the UK vary, so please contact info@hyleenandcoltd.co.uk to find out more about postal orders to your region.<\/p><p>All shipments are fully insured and tracked. The parcel will not feature any Hyleen&amp;CO branding, so there\u2019s no need to worry about the delivery giving away your big surprise.<\/p><\/details><details><summary><b>Will the delivery be insured?<\/b><\/summary><p>All shipped orders are fully insured and tracked. We\u2019ve got an excellent delivery record with their Special Delivery service.<\/p><\/details><details><summary><b>Can you ship to an alternative address?<\/b><\/summary><p>We can definitely ship your ring to an alternative address, but to avoid the risk of fraudulent transactions being made, we ask that you register the alternative address with your credit card provider prior to making a purchase.<\/p><\/details><details><summary><b>How long does delivery take?<\/b><\/summary><p>Once you\u2019ve finalised your custom design and checked out, you\u2019ll receive your ring in 10-20 working days using our standard delivery service. Designs from our collection will display the delivery time on the product page. If you\u2019re in a hurry, we can offer an express service on some designs or our quick ship rings are available within five to ten working days.<\/p><\/details><details><summary><b>What is your return policy?<\/b><\/summary><p>We offer customers the opportunity to return their product within 30 or 180 days, dependent on product type, of their order being delivered.<\/p><p>Should you decide to return your item, we\u2019ll issue you a refund, unless you have been notified otherwise by your consultant prior to your purchase.<\/p><p>For a full refund, all we ask is that the ring is returned no later than 180 days after the delivery date, in its unworn and original condition without any damage, and with all accompanying documents and materials.<\/p><p>While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning to us.<\/p><\/details><details><summary><b>What if I want to return my order and I cannot find the certificate?<\/b><\/summary><p>The grading certificate(s) must be returned with the diamond(s) ordered as these aren\u2019t possible to replace.)<\/p><ul><li>Privacy Policy<\/li><li>confirms you are happy to receive email newsletters, or \u2018opt in\u2019 to a service.<\/li><li>Contractual Obligations:<\/li><\/ul><p>We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.<\/p><ul><li>Legal Compliance:<\/li><\/ul><p>We\u2019re required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.<\/p><ul><li>Legitimate Interest:<\/li><\/ul><p>We might need to collect certain information from you to be able to meet our legitimate interests \u2013 this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests.<\/p><p>4. Policy Statement<\/p><p>Hyleen&amp;CO will only collect and process information where we have gained consent, we have contractual obligations or legitimate interests, or for legal compliance.<\/p><p>We will:<\/p><ul><li>Comply with the Data Protection Legislation and adhere to the following eight Data Protection Principles:<\/li><li>Must be processed fairly and lawfully.<\/li><li>Must be obtained only for specific and lawful purposes.<\/li><li>Must be adequate, relevant and not excessive.<\/li><li>Must be accurate, and kept up to date.<\/li><li>Must not be held for any longer than necessary.<\/li><li>Must be processed in accordance with the rights of data subjects.<\/li><li>Must be protected in appropriate ways.<\/li><li>Must not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection.<\/li><li>Comply with the statutory requirement to maintain accurate entries on the Information Commissioner\u2019s public register of Data Controllers which describes the purposes for which Personal Data is processed.<\/li><li>Comply with all other relevant legal requirements which apply to its processing of Personal Data.<\/li><li>Implement appropriate structures, systems and processes to manage all Personal Data fairly and lawfully.<\/li><li>Be transparent about how Personal Data is processed, providing clearer privacy notices at the point it is collected, providing users with an option.<\/li><li>Ensure that procurement processes and contractual arrangements with external service providers also adhere to adequate measures to ensure compliance with the Data Protection Principles.<\/li><li>Approach the identification, control, mitigation and elimination of Privacy risk in the same way as financial and operational risk.<\/li><li>Provide customers with an opportunity to opt in to receiving future marketing communications at the point at which their Personal Data is collected and provide a simple process to unsubscribe should they change their mind.<\/li><li>Ensure that requests from customers to change the use of their data for the purposes of marketing\/ the provision of service updates are acted upon promptly.<\/li><li>Not disclose Personal Data to third parties except where disclosures are permitted or required by law.<\/li><li>Label Personal Data in accordance with its Information Security Classification Standard for protectively marking information.<\/li><li>Ensure that any complaint about Hyleen&amp;CO Limited\u2019s processing of Personal Data or non-compliance with the policy will be passed to the Privacy and Data Protection Team. The complaint will then be dealt with promptly in accordance with the Data Protection &amp; Incident Response Policy.<\/li><li>Provide training to any relevant member of staff and ensure that training is kept up to date.<\/li><li>View serious or repeated breached of this policy by a Hyleen&amp;CO Limited employee as misconduct that will be managed and resolved in accordance with relevant disciplinary policies and procedures.<\/li><\/ul><p>Privacy By Design<\/p><p>Hyleen&amp;CO Limited has adopted the principle of privacy by design and will ensure that the definition and planning of all new or significantly changed systems that collect or process personal data will be subject to due consideration of privacy issues, including the completion of one or more data protection impact assessments.<\/p><p>The data protection impact assessment will include:<\/p><ul><li>Consideration of how personal data will be processed and for what purposes<\/li><li>Assessment of whether the proposed processing of personal data is both necessary and proportionate to the purpose(s)<\/li><li>Assessment of the risks to individuals in processing the personal data<\/li><li>What controls are necessary to address the identified risks and demonstrate compliance with legislation<\/li><\/ul><p>Use of techniques such as data minimisation and pseudonymisation will be considered where applicable and appropriate.<\/p><p>Breach Notification<\/p><p>It is Hyleen&amp;CO Limited\u2019s policy to be fair and proportionate when considering the actions to be taken to inform affected parties regarding breaches of personal data. In line with the GDPR, where a breach is known to have occurred which is likely to result in a risk to the rights and freedoms of individuals, the relevant supervisory authority will be informed within 72 hours. This will be managed in accordance with our Information Security Incident Response Procedure which sets out the overall process of handling information security incidents.<\/p><p>5. Information we collect from you<\/p><p>Personal data, or personal information, means any information about an individual (data subject) from which that person can be identified. It does not include data where the identity has been removed (anonymous data).<\/p><p>We may collect, use, store and transfer the following data about you:<\/p><p>Information you give us<\/p><p>This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail, in person (for instance in our showroom) or otherwise. It includes information you provide when you request a quote or other marketing material from our site or in person, purchase our products and\/or services, search for a product and\/or service and when you report a problem with our site or give us some feedback. The information you give us may include but is not limited to your name, gender, address, e-mail address, phone number, and financial information.<\/p><p>Information we collect about you<\/p><p>When you visit \u201cHyleen&amp;CO\u201d, we measure visits using Google Analytics and standard web server log files.<\/p><p>These record:<\/p><ul><li>technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;<\/li><li>information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.<\/li><\/ul><p>User ID for Google Analytics:<\/p><ul><li>Google Analytics makes use of a feature called \u201cUser ID.\u201d This setup allows for a more accurate tracking of users by associating that user with the same ID over various sessions and devices. It is set up in a way that does not allow Google to personally identify an individual or permanently identify a particular device. The User ID extension might make it possible to connect data from Google Analytics with other data about the user collected through this website. The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner.;<\/li><li>To opt out of tracking through Google Analytics, please contact us via the contact information provided at the end of this Policy. You can also learn more about this technology and how to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on.<\/li><\/ul><p>Microsoft Corporation:<\/p><ul><li>Hyleen&amp;CO uses the services of Microsoft Corporation (One Microsoft Way, Redmond, 98052, WA, USA). With the Microsoft Clarity tool, our website is optimised to make your website visit a personal experience through tailored recommendations and content by tracking user experiences and asking for feedback where possible. We use the page content you have called up to recommend you equivalent or thematically related products or other content that is relevant to you.<\/li><\/ul><p>Cookies<\/p><p>Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Our cookie policy explains this in more details and our cookie table details the cookies we collect and why.<\/p><p>Managing Cookies<\/p><p>Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.<\/p><p>Email Contact<\/p><p>Any email sent to Hyleen&amp;CO Limited., including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.<\/p><p>Information we receive from other sources<\/p><p>We may have access to certain information if you use any of the other services we provide or if you interact with our social media pages.<\/p><p>We may also work with some third parties that you have permitted to share the information they hold about you with us, such as: business partners, subcontractors, payment services, ad networks, analytics providers, search engine providers, credit reference agencies, so we could receive information about you from them if it is necessary.<\/p><p>We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you,<\/p><\/details><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Term &amp; Condition Returns Policy Returns and Exchange Policy At Hyleen&amp;Co, we are committed to providing you with a high-quality experience and products that meet your expectations. However, we understand that you may occasionally wish to return an item. This returns policy outlines the terms and conditions under which returns are accepted. 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